A Blog by AMCP CEO Susan Cantrell

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The Strategic Planning That Goes into Developing
AMCP's New Strategic Plan

 
  susan blog 

Dec. 6, 2017

The Academy will soon unveil a new strategic plan to guide our organization over the next several years. As it’s rolled out ‒ more on that next month ‒ I thought I would highlight some of the deliberations that went into developing the plan.

The process started with a workshop of AMCP senior staff and volunteer leaders, as well as a few highly regarded outsiders, who examined factors affecting the demand for people and services to manage medication therapies. Our group took a clear-eyed look at all of the major trends affecting our profession, and how AMCP might leverage these to improve the Academy and better serve our members. Specifically, we looked at:  

  • The growing influence of patients and consumers; 
  • The burgeoning regulatory environment; 
  • Health care industry consolidation and business model innovation; 
  • The increasing challenges of the existing managed care model; 
  • The rising costs of Rx therapies and changes in drug development; and 
  • Data, technology, care integration, value and improving health outcomes.

From this we developed six distinct “trend convergences” that served as the basis for our strategic plan. In next few blogs, I will look at each trend in detail. Trend Convergence #1 centered on “more diverse, knowledgeable, demanding, impatient and vocal patients and consumers.” Its underlying factors:  

  • Growing socio-economic consumer and patient complexity: i.e., age, ethnicity, sexual orientation, culture, tastes, expectations, literacy and wealth;
  • Growing behavior complexity: reliance on social media, use of wearable technology, health care literacy, trust in managed care system, large generational differences; 
  • More literate and more demanding of their providers; 
  • More impressionable to fake news and misinformation, more susceptible to rumor;
  • Increased willingness and perseverance to price-shop; and
  • More willing to research and learn. 

What stands out to me from this list is the importance of the patient’s voice in health care. Today it’s a given that the delivery of care must center around the patient. But there is still room for improvement in how this is executed. AMCP took a deep dive into this topic at our October Partnership Forum on “Patient Reported Outcomes: The Missing Link to Defining Value.” This also was a key element of the AMCP Foundation’s 7th Annual Research Symposium on “Value-Based Health Care: Identifying Benefits for Patients, Providers and Payers.” 

These events examined how health care stakeholders can maximize the value of the patient’s perspective to improve the way we deliver care. The many moving parts of our complex health care system may improve “value” metrics to the nth degree. But that’s all for naught if the patient declines to take a medication, or believes the treatment is not improving their health. 

Understanding the patient’s voice will be crucial to achieving our goals of improving outcomes while also controlling costs. Stay tuned for upcoming AMCP initiatives that will take a deeper look at how we can better capture and utilize the patient’s voice in health care. 

 

Speech at General Session of AMCP Nexus 2017 

 
   
October 31, 2017

It’s wonderful to be here in Texas. AMCP has many longtime members and friends from the great Lone Star State, including many from right here in the Dallas region. We also have many members from the Houston area. Our heart goes out to everyone in Texas affected by Hurricane Harvey, as well as all of the other recent storms and now the wild fires in California. Read more.

 

 

As the ACA's Future Remains in Limbo, PIE Legislation Moves Steadily Forward

 
  
September 28, 2017

Health care reform historically has been one of the most contentious issues on Capitol Hill. The current fight to repeal the Affordable Care Act (ACA) is just the latest in a string of battles that reaches back many decades, including to the founding of Medicare and Medicaid. Read more.

   

AMCP Offers Prayers, Collects Items for Victims of Hurricane Harvey; Will Deliver Portion of Socks Collected by AMCP Foundation to Houston Charities

 
  
September 5, 2017

Like everyone across the country, AMCP members and staff share a deep concern for the safety and wellbeing of thousands of people displaced by Hurricane Harvey. Read More.
 
   

NEJM Article on ‘Accelerated Approvals and Expensive Drugs’ Misses Promising Solution 

 

August 21, 2017  

A recent article in The New England Journal of Medicine (NEJM) caught my attention for a couple of reasons. Read More

   

Leading on Today’s Most Pressing Challenges: AMCP Partnership Forum Develops Action Plan for Advancing Value-Based Contracting

 
 

June 29, 2017 

One of the many things that I’m proud of at AMCP is our role as a convener. We bring together several times a year key stakeholders representing a diverse range of positions to address common health care challenges. Read More. 

 
 


My Recent "Field Trip" to Arizona Highlights AMCP's Breadth and Depth

 
 

May 31, 2017 

One maxim I hold dear is the value of getting out of the office now and then to see how things are working in the field. I had that opportunity recently with a “field trip” to the beautiful state of Arizona, where I participated in several events: a workshop on strategies to strengthen association governance, a conference on integrating data in pharmacy practice, a visit with student pharmacists, and a tour of an innovative MTM service center. ... Read more

 
 


AMCP Nexus 2017 Theme Announced: “Changing the Way We Pay for Health Care”

 
 

May 2, 2017 

Volume to value, quantity to quality: such transitions in health care today are like a rock tossed in a pond. The ripple effects are far-reaching and unstoppable. So important is this transformation that we’re dedicating a significant amount of programming to the topic at our fall conference in Dallas (Oct. 16-19). In fact, we’re calling it “AMCP Nexus 2017: Changing the Way We Pay for Health Care.” ... Read more.

 
 


Eye on the Hill: AMCP Sees Progress in PIE Bill and Will Continue to Promote Comprehensive Pharmacy Benefit in Health Care Reform Efforts

 
 

April 11, 2017 

Whoever said, “May you live in interesting times,” could have been talking about Congressional health care policy debates circa 2017. Never a dull moment!

Many things are happening on the health care legislative front, and AMCP has been in the thick of it. ... Read more.

 
 


AMCP Celebrates Early Win: FDA Issues Draft Guidance to Improve Communications Between Biopharmaceutical Companies and Population Health Decision Makers

 
 

March 1, 2017 

Every morning — like many of you — I settle behind my desk, take a sip of coffee and read the AMCP Daily Dose. This publication, full of valuable news and information, frequently highlights issues and individuals we’re featuring at our Annual Meeting, March 27-30, in Denver. Several caught my eye recently. ... Read more.

 
 


AMCP Celebrates Early Win: FDA Issues Draft Guidance to Improve Communications Between Biopharmaceutical Companies and Population Health Decision Makers

 
 

February 1, 2017 

Sometimes the best laid plans are upended when you least expect it!

In mid-January, the FDA released draft guidance to facilitate the sharing of information between biopharmaceutical companies and population health decision makers. To say we were pleasantly surprised is an understatement. ... Read more.

 
 


Making PIE to Better Serve Patients

 
 

January 11, 2017 

Let’s imagine you’re a big city mayor and it’s time to order a new fleet of police cars for next year. Applying due diligence, you set out to compare various models from a variety of manufacturers. ... Read more.

 
 


Century Cures Act Advances AMCP's FDAMA Goals, Improves Value-Based Communications Between Manufacturers and Managed Care Pharmacy

 
 

December 22, 2016 

Who says Congress can’t get anything done…and with bipartisan support to boot? With impressive speed and purpose, the House and Senate overwhelmingly passed the 21st Century Cures Act in the waning days of the 114th Congress, followed by President Obama’s prompt signature. ... Read more.

 
 


Pharmacy Profession Comes Together to Help Document and Improve Patient Outcomes Through Medication Therapy Management

 
 

November 7, 2016 

People can accomplish remarkable things when they work toward a common goal. That’s what happened recently when a diverse group of pharmacy stakeholders gathered to develop standardized terms for medication therapy management (MTM) services. ... Read more.

 
 


AMCP really knows how to get things done!

 
 

October 13, 2016 

Not long ago a respected individual in the health care arena told one of my senior staff: “Compared to other associations I work with, AMCP really knows how to get things done.” You cannot imagine how proud I felt ... Read more.

 
 


AMCP Volunteers Are a Happy Lot

 
 

September 20, 2016 

There are many ways to measure the health and vitality of a professional association. The most crucial indicators, I’ve found, center on the engagement of an organization’s volunteers. This can be measured in the number of volunteer opportunities provided, the number of members who sign up, and the level of satisfaction they get from volunteering. ... Read more.

 
 


The Post Cites Pharmacists’ Expanding Role on Medical Teams

 
 

August 26, 2016 

Last week I saw a headline that jumped off the page: “America’s other drug problem: Giving the elderly too many prescriptions” (Washington Post, Aug. 15). I couldn’t read it fast enough and encourage members to do likewise, as it highlights two of the most important developments in health care. ... Read more.

 
 


Seizing Opportunity: AMCP Nexus 2016 Offers Knowledge, Advancement and More

 
 

August 3, 2016 

“Healing is a matter of time, but it is sometimes also a matter of opportunity,” said the great Hippocrates, father of western medicine.

Opportunity, in fact, is a crucial element in the work that managed care pharmacy professionals engage in every day to improve the health, wellbeing and “healing” of millions of patients. We seize opportunities to find the right medicines for the right patients at the right time. ... Read more.

 
 


BRC Now Lets You Look It Up

 
 

July 13, 2016 

It was only ten years ago when biosimilars were so new that the New York Times described them as “so-called.” As late as five years ago newspapers put quotation marks around the term, as in “biosimilars.” At the time some still called them “follow-on” biopharmaceutics. ... Read more.

 
 


Is FDAMA Section 114 Finally Ready for Prime Time?

 
 

June 24, 2016 

Information is the life blood of managed care pharmacy. Of the “competent and reliable scientific” variety, that is.

Our profession operates best when we have broad access to the latest evidence-based data on the multitude of products coming to market today. We can plan, we can assess. With this information, managed care pharmacy professionals can help health care providers and patients select the right drug for the right patient at the right time, while making appropriate use of our scarce health care dollars. ... Read more.

 
 


Getting it straight with the updated AMCP Format!

 
 

May 19, 2016 

Using the best evidence possible to make informed health care decisions is a hallmark of managed care pharmacy. But making sense of the data often is no easy task, especially when it comes to analyzing pharmaceuticals and the value they bring to patients and the health care system... Read more.

 
 


CEO Susan Cantrell Addresses AMCP Annual Meeting

 
 

May 10, 2016 

New&Views announces a new monthly column by CEO Susan A. Cantrell, RPh, CAE, on breaking news and critical issues. Her first column presents her recent address―her first to the membership―at AMCP’s recent Annual Meeting.

“It is truly an honor to be standing before you today as the Academy’s new CEO. While new to the AMCP staff, I’ve been an observer and at times a participant in the terrific work of this organization. ..." Read more.